Ipopped into my bank the other day with an account inquiry, but instead of getting an answer I got handed a telephone number. Which resulted in the loss of half an hour of my life, pressing all the option buttons from A to Z, and having a robot inform me about 59 times that my call was very important to them.
Eventually a human being came on the line, who, after advising me that I was through to the wrong department, and would now be connected to the right one, cut me off.
However, far from being a mildly irritating episode, the time simply flew by thanks to some thoughtful per...